Ruru Logistics Enterprise – Privacy Policy

1. Introduction

Ruru Logistics Enterprise respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect information about users when you access our website, mobile applications via “Ruru Courier” and “Ruru User App”, and related services.

By using Ruru, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our services.

2. Information We Collect

a. Personal Information

• Full name
• Phone number
• Email address
• Physical or delivery address
• National ID or driver’s license (for partners and riders)
• Bank account details or payment information

b. Device & Technical Information

• IP address
• Device type and operating system
• App version
• Location data (for real-time delivery tracking)

c. Transaction & Usage Data

• Orders placed, pickup and delivery details
• Payment and wallet history
• Communication logs with Ruru support
• Ratings, feedback, or complaints

3. How We Use Your Information

• Create and manage your account
• Process delivery orders and payments
• Track dispatch riders and deliveries in real-time
• Communicate important updates or promotional offers
• Verify user or partner identity
• Improve service quality and user experience
• Comply with legal and regulatory obligations

4. Data Sharing & Disclosure

• With Delivery Partners – to fulfill your order or pickup requests
• With Payment Processors – for secure transactions and wallet operations
• With Government or Law Enforcement – when required by law
• With Technical Providers – for app hosting, analytics, and security

We do not sell or rent personal information to third parties.

5. Data Storage & Retention

Your data is securely stored on encrypted servers located within Nigeria and other compliant regions. Data is retained only as long as necessary for legal compliance, dispute resolution, or business purposes. After that, it is securely deleted or anonymized.

6. Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access your personal data
• Request correction or deletion of data
• Withdraw consent to processing
• Object to certain data uses
• Request data portability

To exercise your rights, contact us at update@ruruit.com.

7. Data Security

• Data encryption (SSL/TLS)
• Two-factor authentication for partners
• Regular system audits
• Access control and user verification

While we strive to protect your information, no online platform can guarantee absolute security.

8. Cookies & Tracking

Ruru uses cookies and tracking technologies to remember login sessions, personalize experience, and monitor traffic. You may disable cookies in your browser, but some features may not function properly.

9. Children’s Privacy

Ruru does not knowingly collect data from persons under 18. If such information is discovered, it will be promptly deleted.

10. Third-Party Links

Our platform may contain links to third-party websites or services. Ruru is not responsible for the content or privacy practices of these external platforms.

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website and app, with the revised date indicated. Continued use of Ruru after changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or complaints regarding your privacy, contact us:

Ruru Logistics Enterprise
Email: update@ruruit.com
Website: www.ruruit.com
Office: Suite 3c, 3rd Floor, East Pavilion TBS Lagos, Nigeria